Questions To Ask Before Booking

• Which company is legally operating this event?
• Who is responsible if the event is cancelled?
• What refund policy applies?
• Is there independent customer feedback available?
• What consumer protections are available if something goes wrong?

Obtaining clear answers before purchasing may help you make a more informed decision.

Travel Insurance

Travel insurance policies vary significantly. Always check whether your policy covers:

• Event cancellation
• Supplier insolvency
• Airline disruption
• Accommodation cancellation
• Medical emergencies
• Unexpected travel interruptions

Always read the Product Disclosure Statement (PDS) to understand what is and isn't covered.

Understand The Cancellation Policy

• Are tickets refundable?
• Can tickets be transferred?
• What happens if the event is postponed?
• What happens if the event is cancelled?
• How are refunds processed?
• How long do refunds usually take?

Keep Copies Of Everything

• Booking confirmations
• Ticket receipts
• Payment confirmations
• Travel insurance documents
• Accommodation bookings
• Airline itineraries
• Email correspondence with the organiser

Maintaining complete records can make it easier to resolve any issues should they arise.

Make An Informed Decision

Every traveller should have access to clear information before spending thousands of dollars on an overseas event.

• Read the official documents.
• Review independent media coverage.
• Ask questions before booking.
• Understand your consumer rights.
• Ensure you have appropriate financial and travel protections in place.

The more informed you are before purchasing, the better placed you are to make the decision that is right for you.